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Service lane 06 / 06

Services // 06 Agent Operations

Keep the agents you already have working.

Agent Operations takes over the AI agents and automations already running in your business, whether they were built in Zapier, Make, n8n, a GPT wrapper, or in-house. We add logging and checks, fix what breaks, handle model changes, and improve them over time.

Category
Existing agents & automations
Common Stacks
Zapier, Make, n8n, GPT wrappers, in-house code
Engagement
30-Day Pilot → Monthly Retainer
Oversight
Run logs, output checks & incident reports
Engineer at two monitors with a notebook of hand-drawn flow boxes on the desk.

Operational Environment

Engineer at two monitors with a notebook of hand-drawn flow boxes on the desk.

Live Pipeline State

Inherited agent, now watched

Node: 01
01 Run logged Done
02 Output checked Done
03 Failure flagged Review
04 Fix released Done
Run log
[event:run_failed] gate:fix_approved
write:incident_logged run:#ops-2207
01 / Operational scope

When the agent is live but nobody owns it.

Agent Operations fits companies that already have agents or automations running, but no one watching them closely. We learn how they work, add the logs and checks they are missing, and take responsibility for keeping them running.

Common setups taken over
  • Zapier automations
  • Make scenarios
  • n8n workflows
  • GPT wrappers
  • In-house agents
  • Vendor-built chatbots
  • Scheduled AI scripts
  • Email drafting flows
  • Document extraction flows

What the retainer covers

  • Run logging
  • Output checks
  • Failure alerts
  • Incident fixes
  • Model changes
  • API and connector changes
  • Prompt updates
  • New edge cases
  • Notes on how each flow works
02 / Execution loop

From an inherited agent to a watched one.

We start by understanding what is running, then add the checks that show when it goes wrong.

01 Phase // Audit

Maps what is running

Lists each agent and automation, what starts it, which systems it touches, and who relies on it.

02 Phase // Baseline

Records how it works today

Collects recent runs, failures, and wrong outputs so there is a clear starting point.

03 Phase // Logging

Adds logging

Records the inputs, outputs, and actions of every run in one place.

04 Phase // Evals

Adds output checks

Tests outputs against examples your team agrees are correct, before and after every change.

05 Phase // Monitoring

Alerts on failures

Notifies the owner when a run fails, a connected tool changes, or outputs stop matching the agreed examples.

06 Phase // Human gate
Human-in-the-loop Gate

Reviews changes before release

Prompt, model, and logic changes are tested and approved by your team before they go live.

07 Phase // Improvement

Fixes and improves

Handles incidents, model updates, and new edge cases, and reports what changed each month.

03 / Engagement scope

Start with one agent that keeps breaking.

The first pilot should cover one existing agent or automation with a clear job.

Worked Pilot Example

An n8n flow drafts replies to customer emails, but some replies include the wrong order details. We audit the flow, add logging and output checks, fix the failure, and send uncertain replies to a person for approval.

What is delivered in 30 days

Then month-to-month retainer
  • Audit of the agent & the systems it touches
  • Run logging & failure alerts
  • Output checks based on agreed examples
  • Fixes for the agreed failure cases
  • Paid 30-day pilot with one written deliverable
Book a discovery call
Get started

Start with the automation nobody wants to touch.

Bring one agent or automation and we will scope a 30-day pilot with a clear deliverable.

Book a discovery call View services